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Service Intelligence

Service Intelligence, is my collaborative service model for shared services, bringing service teams and co-creation closer to the business by ensuring a focus on the structure and dynamics of the organisation and its goals.  This in turn leads to a more collaborative design process and effective transition to operational delivery through a process I call Design to Operate.  Service Intelligence is scalable and adaptable, being able to extend across key service areas of IT, HR, Trade Compliance, Legal, Finance and Facilities, building a common foundation for customer service

With a stable foundation comes agility. Realising value for the business through collaboration and transparency, a better customer experience whilst offering operational efficiencies and managing costs. The root of Service Intelligence is enabling data consistency which is leveraged through Business Intelligence (BI), enabling organisations to strategise and execute through data driven decisions, leading to efficiencies and improved performance. 

I have seen the mistakes and experienced the fallout that can happen through silo working, technical debt, customers not working  with IT, IT not listening to customers, ultimately failing to deliver on the business goals. I created Service Intelligence to combine lessons learnt with modern working practices, co-creating value through services that are customer and value driven.

Want to know more about Service Intelligence? Read my Service Intelligence white paper.

What is my desired outcome? Quite simply, I am looking for a new permanent role as an IT Director, Shared Service Operations, Head of IT, Lead of Service Delivery or equivalent.
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